Returns & Exchanges
At Harney & Sons, we want you to be completely satisfied with your tea experience. If you are not happy with your purchase, we offer a 30-day return policy for most items in their original condition.
Contact Support
Reach out to our customer service team via email or phone to initiate your return and receive a Return Authorization Number.
Pack Securely
Place the unused tea or teaware back in its original packaging, ensuring it is well-protected to prevent damage during transit.
Label and Ship
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing